We measure the windshield height on the right hand side of the vehicle to determine the ideal length of your Shade so it can safely be pulled across your dashboard without obstruction.
When The Shade™ is pulled across the windshield; it is pulled around the rear view mirror so that the mirror is between The Shade™ and the windshield. Your visors can then be put in the down position for maximum sun protection.
This can happen for several reasons but typically when the handle falls out of your grasp. Carefully manipulate the fabric to reshape the pleats and retract The Shade™ back into its casing. The pleats will return to shape. If they are bunched up a lot, you may need to lift The Shade™ off its brackets to reshape the pleats and then replace The Shade™ back on its brackets.
Shade brackets cannot be re-used. The adhesive is good for only one application.
New brackets can be ordered from Dash Designs®.
Brackets stick to the windshield using a very aggressive adhesive. If your brackets come off, it is possible that during installation you did not clean your windshield with the provided alcohol swab, you did not press the brackets into place, or you did not wait 24 hours before using your Shade.
You may be able to reinstall your brackets. Pull the brackets off your Shade. Clean with a rubbing alcohol or other cleaner and then try pressing back on the tape on the windshield. Wait 24 hours and then try using your Shade again. If this does not work, you can order new ones from Dash Designs®.
To remove the brackets from your windshield use a putty knife to carefully pry the brackets off the windshield